Frequently Asked Questions
Here are some of the most common questions we receive at Noblarre. If you don't find the answer you're looking for, please feel free to contact us directly.
Shipping & Delivery
Q: What are your shipping options and costs?
A: Standard shipping is free on all US orders, with no minimum purchase. An Express option is available at checkout for a $15.00 flat rate. Please refer to our Shipping Information page for full details.
Q: How long will it take to receive my order?
A: Orders are processed within 7-10 business days, then take a further 7-12 business days in transit — 14-22 business days in total. You'll receive a tracking number once your order has been processed.
Q: Do you ship internationally?
A: Currently, Noblarre ships only within the United States.
Order Changes & Cancellations
Q: Can I cancel my order?
A: Yes. You may cancel free of charge within 24 hours of placing your order — email support@noblarre.com with your order number for a full refund, no fees. After 24 hours but before shipment we will still do our best to cancel free of charge. Once an order has shipped it can no longer be cancelled, and our 30-day return policy applies instead.
Returns & Exchanges
Q: What is your return policy?
A: We accept returns of unused and undamaged lighting fixtures within 30 days of delivery. Items must be in their original packaging. Please see our Returns section on the Shipping Info page for detailed instructions and any applicable fees.
Q: How do I initiate a return or exchange?
A: We replace items only if they are defective or damaged; all other requests are handled as returns. To start either, please contact our customer support team at support@noblarre.com with your order number and reason for return. We will guide you through the process.
Q: How long does it take to receive my refund?
A: Refunds are issued to your original payment method within 7–10 business days after we receive and inspect your returned item. We will email you once the inspection is complete to confirm whether the refund has been approved. Depending on your bank or card issuer, it may take a few additional days for the credit to appear on your statement.
Products & Care
Q: Are your lighting fixtures compatible with different bulb types?
A: Most of our lighting fixtures are designed to be compatible with standard LED, incandescent, or CFL bulbs, as specified in the product description. Please check the individual product page for recommended bulb types and wattage.
Q: How do I clean and maintain my Noblarre lighting fixture?
A: We recommend using a soft, dry cloth for regular dusting. For more thorough cleaning, a slightly damp cloth with mild soap can be used, ensuring no moisture enters electrical components. Avoid harsh chemicals or abrasive cleaners.
Payment & Security
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure payment options available at checkout.
Q: Is my payment information secure?
A: Yes, your security is our priority. All transactions are processed through secure, encrypted payment gateways, ensuring your personal and financial information is protected.